The ones you can't see
The phone rings out mid-service. The handset keeps a time and a number. Nobody knows who it was, what they wanted, or whether they booked somewhere else.
Hospitality AI growth consultantFind the business your venue is missing.
Custom AI systems designed to give hospitality its people back. You, your customers and your staff. All given what they need.
Then we can start getting creative.
For independent hotels, venues, pubs and restaurants. Ten years thinking in hospitality systems.
- 10 years in hospitality
- About 50 venues in three countries
- Every finding comes from your own records
The check-up
High blood pressure has no symptoms.
That's why doctors measure it.
Venues are the same. The problems that cost the most rarely announce themselves.
Three kinds of problem. None of them on your list.
The ones you've accepted
“40-hour work weeks” that bleed into home life. Catching up on things and putting out fires. Everyone just gets on with it.
The ones that just became fixable
A guest asks a detailed question after close. Until recently, a full and personal answer meant someone giving up their evening, or the guest waiting until Monday. Neither has to happen now.
You don't need to know which of these you have. Finding them is the job.
How it works
Find it. Fix it. Keep it running.
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Find: the Opportunity Assessment.
We go through your real work together on screen. You drive, and I never need a login. A few exports from your own systems show the rest. Within a week you get a written report. It shows what each problem costs now, what fixing it would cost, and what you can fix yourself for free.
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Fix: only if the ROI is worth it.
Built around your venue and the tools you already use. The price is fixed and agreed before anything starts.
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Keep it running.
I watch it, fix it and adjust it as your venue changes. Cancel with 30 days' notice.
You own what you pay for. Systems are set up in your own accounts and in your business's name. If we ever stop working together, everything stays with you.
Pricing
Prices up front. No surprises.
The Opportunity Assessment
Priced with you before we start
A written report on where your venue is losing business, built from your own records.
What's included →Builds
£1,000 to £20,000
Depends on complexity. A fixed price, agreed before work starts. Setup is quoted with every build.
Every build comes with
- A system shaped around how your venue already works
- An account in your business's name, so it's yours once paid for
- A user guide for your team
- A manual fallback if anything goes wrong
Running and support
Typically
£100 to £300 a month
Set by the scope of what's built. Monitoring, fixes and changes as your venue changes. Cancel with 30 days' notice.
Want to win your money back? Ask me about The Growth Challenge on our call.
Let's talkWho you'd be working with
Will Hamlet-Clarke
Hospitality AI growth consultant
I've spent ten years on the floor and behind the keyboard of independent venues: award-winning cocktail bars, high-volume city venues and some of Australia's highest-rated restaurants. About 50 venues in three countries.
I've stood where you stand with my laptop open after everyone's clocked out, refusing to leave until everything's squared away. Now I use AI to find what a busy venue can't see, and to take the weight off the people it keeps landing on.
Straight answers
I've already got a working business. Why do I need you?
In short: there's a wealth of opportunity in strategically applied AI. From plugging the invisible leaks to productivity that just wasn't possible 3 years ago. I'm not saying anything is broken. I'm saying it can be better. Much better.
Where does my data go?
Your data lives on your systems, now and always. It only flows through mine. Where AI reads something, an email for example, you're told which service it is, what it sees and what it's barred from doing, all before anything is agreed. I never handle card details. If you want anything sent or deleted, just ask.
Is this going to replace my staff?
It gives you your staff back! With no one battling systems anymore, everyone can be more present and give better service. AI can't replace a smile.
I'm not technical. Is this just going to burn more time?
If a system takes more from you than it gives, it's been built wrong. The best versions are the ones that run in the background and give you what you need, when you need it. A decade has taught me what actually makes a difference.
What happens when something breaks?
It tells you, so you hear from me rather than from an annoyed guest. The monthly fee covers watching it, fixing it and adjusting it.
You're a solo consultant. What if you're MIA?
Firstly, I hope I'm never MIA. Secondly, if anything goes wrong, the system sends you details of the problem, so you find out from me, not a customer. You'll also have a user guide covering the most common problems, and I design fallbacks into every system, so you have a manual way of working until the problem is fixed. Thirdly, you own the lot. Hire an automation specialist for a few hours and most problems can be fixed.
Start here
Fifteen minutes. No pitch.
Be open and honest with me about your business, and I'll tell you truthfully if there's anything worth your money. If there isn't, I'll be straight up with that too.
Prefer to write? will@arteryworks.co.uk
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